Refund policy

Return & Refund Policy

Last updated: November 8, 2026

Every Piece of Stitch item is vintage or pre-owned, and most are one of a kind. We photograph and describe each piece as accurately as we can. If something isn't right, here is how returns work.

7-day returns

You may return an item within 7 days of the day it is delivered.

Condition of returned items

Because our items are vintage or pre-owned, it's fine if an item has been tried on, worn, or washed. Returned items must come back in the same condition you received them, without any new damage after delivery (such as stains, rips, holes, shrinking, or alterations). We can't accept returns of items that were damaged after delivery. Vintage and pre-owned items can show normal signs of age and wear. When these are shown or described in the listing, they are not a reason for return.

How to start a return

Email us at kaleb@pieceofstitch.com within 7 days of delivery with your order number and the reason for the return. We will reply with return instructions. Please don't send anything back before you hear from us.

Return shipping

You are responsible for the cost of shipping a return back to us. We recommend a tracked shipping service, because we can't refund returns that are lost in transit. If we made a mistake (we sent the wrong item, the item was not as described, or it arrived damaged), we will cover the return shipping.

Refunds

Once we receive and inspect your return, we will email you and refund the item to your original payment method. Refunds cover the amount you paid for the item. Original shipping charges are refunded only when the return is due to our mistake. Your bank or card issuer may take additional time to post the refund.

If an order used a discount or promotion (such as Buy 2 Get 1 Free), the refund is for the amount you actually paid for the returned item after discounts. If a return means the order no longer qualifies for the promotion, the value of that promotion may be deducted.

Exchanges

Because our pieces are one of a kind, we can't offer exchanges. If you'd like a different item, return the original for a refund and place a new order.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email kaleb@pieceofstitch.com within 7 days of delivery with your order number and photos, and we will make it right.